The Improvement of Prescription Dispensing Efficiency and Accuracy by Intelligent Pharmacy

Abstract

Intelligent pharmacy systems are increasingly adopted to address delays, workload pressure, and avoidable dispensing errors in modern pharmaceutical services. This study evaluates pharmacist perceptions of how intelligent pharmacy technologies influence prescription dispensing efficiency, dispensing accuracy, medication safety, work experience, and implementation barriers. A quantitative cross-sectional survey was conducted among 50 pharmacists working in tertiary hospital pharmacies, community medical institution pharmacies, and chain retail pharmacies that had implemented intelligent pharmacy technologies. The questionnaire measured demographic characteristics and 15 indicators related to system speed, workflow design, patient waiting time, inventory management, prescription review, data entry, professional role transformation, training burden, cost, and system compatibility. Descriptive statistics were used to summarize means, standard deviations, and categorical distributions. The results show an overall positive perception of intelligent pharmacy applications (overall M = 3.42, SD = 1.34). The strongest perceived benefits were reduced patient waiting time (M = 3.70), greater focus on clinical guidance rather than manual dispensing (M = 3.70), improved prescription review for error reduction (M = 3.56), and improved work convenience and satisfaction (M = 3.54). However, equipment speed, workflow design, drug recognition, and data entry accuracy received only neutral evaluations, indicating that technology adoption alone does not guarantee full operational optimization. System complexity, maintenance cost, and platform incompatibility remained important constraints. The findings suggest that intelligent pharmacy systems should be implemented as socio-technical systems requiring workflow redesign, standardized operating procedures, system integration, and tiered pharmacist training. The study contributes practice-oriented evidence for pharmacy managers seeking to improve service quality while preserving the clinical and human-centered value of pharmacists.