Role of Artificial Intelligence in Public Value Creation in Local Government in Chongqing, China: Inputs to Improved E-Governance

Abstract

This study assessed the role of artificial intelligence in local government in terms of data integration, policy innovation, smart application and collaboration; and public values created by the adoption of artificial intelligence. The respondents are the residents and local government employees of Chongqing, China. Respondents noted strong improvements in several public value areas, particularly in transparency, cost savings, and effective decision-making. This indicates that AI has the potential to significantly enhance service delivery and citizen engagement in local governance. The findings indicate a significant relationship between the role of AI in local government and the creation of public values. This suggests that as AI is integrated into local governance, it has the capacity to produce notable public benefits, reinforcing its importance in policy making and service delivery.